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Privacy Policy

How Express Septic Tank Pumping LLC / Xpress Septic Tank Pumping collects, uses, and protects your information, including SMS consent.

Express Septic Tank Pumping LLC (also operating as Xpress Septic Tank Pumping / Rapid Septic Tank Pumping)
Effective Date: October 6, 2026
Last Updated: October 6, 2026

Website: https://xpressseptictankpumpinglehighacres.com/
SMS Terms & Conditions: https://xpressseptictankpumpinglehighacres.com/terms

1. Who We Are

This Privacy Policy describes how Express Septic Tank Pumping LLC ("Express Septic Tank Pumping," "Xpress," "we," "us," or "our") collects, uses, and protects personal information when you visit our website at https://xpressseptictankpumpinglehighacres.com/, call us, text us, submit a form, or otherwise use our services.

Express Septic Tank Pumping LLC is a Florida limited liability company providing septic tank pumping and related local services. This policy covers Express Septic Tank Pumping LLC / Xpress Septic Tank Pumping, including the Rapid Septic Tank Pumping brand used on this site.

2. Information We Collect

We may collect the following categories of information:

  • Contact information: name, mobile and other phone numbers, email address, and service or billing address.
  • Service information: property details, septic system details, service requests, appointment dates and times, job notes, and service history.
  • Communications: records of phone calls, text messages, emails, and website form submissions you send to us, including your SMS opt-in and opt-out status.
  • Payment information: information needed to invoice and collect payment. Card payments are processed by third-party payment processors; we do not store full card numbers.
  • Website information: basic technical data such as IP address, browser type, pages visited, and referring pages, collected through standard server logs and cookies.

We collect this information directly from you (by phone, text, email, or our website contact form) and automatically when you use our website.

3. How We Use Your Information

We use personal information to:

  • Respond to inquiries and provide quotes;
  • Schedule, confirm, and remind you of service appointments;
  • Follow up on missed calls and service requests;
  • Provide customer service and answer your questions;
  • Perform, invoice, and collect payment for services;
  • Send service-related text messages to customers who have opted in (see Section 5);
  • Maintain business records, comply with legal obligations, and protect against fraud or misuse; and
  • Improve our website and services.

We do not sell your personal information.

4. How We Share Your Information

We share personal information only as needed to run our business, and only with:

  • Service providers that perform services on our behalf, such as our telephone and messaging provider, scheduling/invoicing software, payment processors, email providers, and website hosting. These providers may use your information only to provide services to us.
  • Legal and safety purposes: when required by law, subpoena, or court order, or to protect our rights, property, or safety, or that of our customers or others.
  • Business transfers: in connection with a merger, sale, or transfer of all or part of our business, subject to this Privacy Policy.

SMS consent is not shared with third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent will not be shared with any third parties. Information sharing with subcontractors in support of services, such as customer service and message delivery, is permitted, but all of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. SMS / Text Messaging Program

Express Septic Tank Pumping LLC / Xpress Septic Tank Pumping sends text messages to customers who have agreed to receive them. Messages are sent from our business numbers, including primarily (239) 451-3261 and (239) 506-1163, and may also include (239) 308-0281, (407) 845-9372, and (941) 237-0621.

Message types: appointment reminders, scheduling confirmations, missed-call follow-ups, and customer service replies related to septic tank pumping and related local services.

How you opt in: You may opt in by (a) verbally agreeing to receive text messages during a phone call with us when you provide your mobile number or request to be contacted by text, or (b) submitting your mobile number through the contact form on our website and checking the SMS consent box. Consent to receive text messages is not a condition of purchasing any goods or services.

Key terms:

  • Message frequency may vary.
  • Message and data rates may apply.
  • To opt out at any time, text STOP. You will receive one confirmation message and no further messages unless you opt in again.
  • For assistance, text HELP or visit https://xpressseptictankpumpinglehighacres.com/ / call (239) 451-3261 or (239) 506-1163.
  • Carriers are not liable for delayed or undelivered messages.

SMS consent is not shared with third parties. Mobile opt-in data will not be shared with third parties.

Full SMS Terms & Conditions: https://xpressseptictankpumpinglehighacres.com/terms

6. Cookies

Our website may use cookies and similar technologies to keep the site working and to understand how it is used. You can control cookies through your browser settings. Disabling cookies may affect some website features. Quote requests on this site may be delivered through FormSubmit (formsubmit.co). This website is hosted on GitHub Pages.

7. Data Retention and Security

We keep personal information only as long as needed for the purposes described in this policy, including to provide services, maintain business and tax records, and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

  • Text messages: Reply STOP to any message to opt out. Reply HELP for help.
  • Email: Ask us to stop emailing you at any time.
  • Access, correction, deletion: You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We may need to keep certain information to comply with legal obligations or complete transactions.

We will not discriminate against you for exercising any of these choices.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Florida and U.S. Users

We are based in Florida and our services are provided in the United States. This policy is intended to comply with applicable U.S. federal law, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act, and applicable Florida law, including the Florida Telephone Solicitation Act. Information is stored and processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date above shows when it was last revised. Changes are effective when posted on this page.

12. Contact Us

Express Septic Tank Pumping LLC
23357 Olde Meadowbrook Circle
Estero, FL 34134
Phone: (239) 451-3261 · (239) 506-1163
Email: expressseptictankpumping@gmail.com
Website: https://xpressseptictankpumpinglehighacres.com/

Last updated: October 6, 2026

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